The wholesaler’s Monday pack showed on-time delivery in green and inventory turns in amber, week after week, as if the colours were weather. Sales praised the green. Finance frowned at the amber. Nobody named the trade: extra safety stock made vans leave full and still “on time,” while turns suffered on purpose.
In the Cadence Panel Intensive we put both numbers on one row with a third column: “which chair owns the trade this month.” Until that column existed, the room performed agreement. After it existed, the GM had to say, out loud, that April would buy turns and tolerate a narrower on-time band for two SKUs.
We did not “balance the scorecard.” Balancing is how arguments hide. A panel that hosts a fight is doing its job. A panel that paints both sides gold is interior design.
If your packet shows two greens that cannot both be true in the same warehouse, start there. The rest of the tiles can wait.